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Hideaway Covers has a wide range of products in industry standard sizes to meet every outdoor concealment of unsightly services and utilities. Hideaways are easy to order, easy to assemble, and have easy payment options with national delivery and fast turnaround.
Hideaway Covers has a wide range of products in industry standard sizes to meet every outdoor concealment of unsightly services and utilities. Hideaways are easy to order, easy to assemble, and have easy payment options with national delivery and fast turnaround.
Award Winning: Hideaway Covers was the 2024 Winner of the APAC Awards for “Best Outdoor Concealment Solutions Provider.” When compared against all others, Hideaway Covers proved itself to be the best overall product on the Australian market in this category.
Design: all of our products are professionally designed following years of experience designing and servicing customers’ needs for these niche products.
Fully framed doors / gates: all of our doors/gates are fully framed, mitred, and welded for strength and appearance. Non-framed doors (slat panels with no top or bottom) will sag and twist over time causing them to become out of square and create on-going problems. These are meant for fixed panels and not doors/gates.
Strength: all Hideaway’s products use 65 x 16 x 1.4mm aluminium slats with a centre reinforcing rib for additional strength.
Precision: we use 10mm gap between slats across the full Hideaway range. The only exception is our premium elliptical blades for Air Conditioner Hideaways which have a 40mm gap between blades. Different gap sizes (not for air conditioners) can be provided as a special order and price – use ‘Contact Us.’
Welded: all slats are welded, and not loose fitted, screwed, or riveted.
Engineered frames: frames are mostly 50 x 50 x 1.9mm aluminium square section to provide added strength and structural integrity for your frame, lid, and doors.
For our pool pump covers we use a 50x50mm engineer-designed, fully welded, inverted, U-frame for the lid’s proper structural support together with the sides – not lightweight angle that twists every time the lid is opened.
Quality: top-quality, durability, strength, virtually maintenance-free, and longevity are all hallmarks of each Hideaway product.
What we don’t do: Hideaway Covers are premium quality products and we do NOT compromise our products by –
Compare: look for these shortcomings in photos when comparing suppliers. There is a reason why others might be cheaper than Hideaway – these are all inferior ways of trying to fix a design flaw. This is NOT the Hideaway way.
Australian made: wherever possible, our components are premium quality Australian made products. Due to global material supply shortages however, some components are having to be sourced from overseas. When this happens, our manufacturer’s overseas suppliers are required to comply with Australian Standards.
Custom Jobs: yes, we do custom jobs too. Quotations for custom designed projects are valid for 30 days from date of issue (unless stated otherwise). Once a quote is accepted, a tax invoice will be issued with payment due within five business days.
Hideaway Covers’ products are available in 26 contemporary Colorbond® colours (including the three new colours recently released) at no extra cost as shown on each page. Click here to see our full range of colours. Surfmist is the default, satin, off-white (true to colour) used for all products shown on this website.
All our products are shown in every available colour. Simply click on the colour you decide upon as part of your product selection.
Our manufacturer has their own powder coating facility to ensure high-quality, Interpon matching Colorbond® finishes are applied to every Hideaway product. This ensures that you can match your Hideaway product to any existing Colorbond® items around your pool, home, or commercial project.
If you are unsure of which colour to choose, see our Blog on Colour Selection. Colorbond® colour samples are readily available from any Bunnings store. Colours shown on our website may vary based upon your device’s screen and settings.
Yes. Most Hideaway products have been designed to be free standing and can be secured to your surface. Some items identified as “wall-mount” are required to be fixed directly to a house or retaining wall for their structural integrity. Some products have the option of bolt-down to an existing surface, or, in-ground posts for concreting.
Hideaway uses V-joint or zero gap lids (where supplied) for weather proofing. Panels and doors that are not zero-gap will have a 10mm air gap between slats. Whilst the cover or enclosure gap is not rain-proof, it does severely restrict the amount of rain that could enter. Some products have zero-gap sides and doors to guarantee no entry of rain. The key feature of Hideaway covers is to ensure that harmful weather – rain and UV – is minimised to protect your contents whilst still providing ventilation for cooling and drying.
Yes. Every state has an Environmental Protection Act (or similar) which limits the amount of noise a pool pump can make – just like air conditioning motors. For this reason, some councils suggest the installation of a sound-reducing enclosure or cover over your pool pump.
Hideaway pool pump covers with zero-gap lids are designed to specifically reduce noise from your pool pump, filter, and pipework. Check with your local council for any specific regulations.
Yes. Hideaway’s manufacturer offers a six-year manufacturer’s warranty on materials fabricated for all our covers and enclosures giving you peace of mind. We do not however provide any warranty on the installation of items that you install such as struts, feet, screws, hinges, latches.
This warranty is limited under AS3715 for Harsh Marine Environments (locations less than 1.5kms from the ocean). If required, Interpon can provide 20 and 30 year powder coating warranties (D2015, D3020) for special orders which are within 5kms of harsh marine environments.
Measure the height, depth, and width and find the closest Hideaway size. See our measurement diagram here. If in doubt, order the next size up from your measurements. Do not make it a tight fit.
All measurements shown on this site are external sizes. To get internal measurements, deduct 50mm for each panel.
Remember to allow plenty of room around pipes and electrical outlets as well as a sloping lid (around 70mm drop from back to front) on pool pump enclosures.
If you need a customised size or for larger projects and commercial / industrial orders, please contact us and a quotation (valid for 30 days) will be issued.
For custom sizes please include the following on the Contact Us form: sizes required; colour; bolt-down or free standing posts; and photos of what you are enclosing.
Ordering is very easy and transparent. Our sizes, options, and prices are all clearly shown for each product. You don’t need to “send us your details to get a quote.”
The options available for each product are shown on their respective product page. Colour selection and size are essential for all orders.
All gates/doors come supplied with a quality T-latch, concealed colour matched hinges, and stainless steel screws. Other options may include: in-ground post or bracket-feet; rear panels; doors/gates; lockable latch; VJ lid; posts.
Delivery costs are clearly shown once you enter your postcode.
If you need a custom size/design for any product, just send us photos of the area and your measurements, and we’ll get a quote back to you.
We have a few easy payment options:
– Mastercard or Visa Credit/Debit card (1.5% fee applies); or
– Direct Deposit (EFT) into our bank account (no fees),
– plus Apple Pay and Google Pay.
Our credit card processor, Stripe, charges us 1.7% transaction fee, but we absorb the 0.2% difference so that our customers only pay the bare minimum of 1.5% for credit card fee.
We always encourage you to pay via direct deposit to save the credit card fee. We all try to save money where we can.
If you elect to do a direct deposit transfer (EFT), simply use our invoice number and your last name as the payment reference. Our BSB and account number is printed on our quotations and tax invoices, or you can use the Contac Us form to obtain these details.
Once we have received your payment, your personalised order is sent for CAD drawings. After QA checking, it is approved for manufacturing which takes around three weeks. If you have a custom order, you will receive the CADs for your review and approval.
Your tax invoice has printed on it the unique product passcode for you to download the full assembly instructions from this website (click on “Assembly.”) Pool pump covers and toy boxes have as-built photos of strut locations to assist you.
Finally, the delivery team will contact you with the estimated delivery date, and will usually notify you two days out from the actual delivery.
Your Hideaway will then be delivered to your home or business address.
If your Hideaway has a lid with gas struts, our supplier will post the struts directly to you, and we will post any additional components that you may require (stainless-steel screws, stoppers, assembly instructions etc). For further details about delivery, please see Delivery and Returns.
Hideaway Covers understands that security is always a concern for customers when it comes to sharing their financial information on-line. That’s why we have implemented the most rigorous security system for our financial transactions.
Our payment service provider, Stripe is a global leader in payment gateways and protects you from credit card fraud, identity theft, and scams.
Stripe is a certified PCI Service Provider Level 1 which is the most stringent level of certification in the payments industry. As all transactions through Stripe are SSL/TLS protected, every exchange of information between your device and Stripe’s servers is fully encrypted (including Stripe Radar, its fraud prevention tool) to collect payments safely, securely, and easily.
As Apple Pay and Google Pay are also supported by Stripe’s secure servers, your sensitive financial information is even further protected if you use these payment options.
Additionally, because we also use WordPress site, plus WP Full Pay, combined with Stripe, it doesn’t store any credit card data in WordPress and ensures that Hideaway Covers’ website is fully PCI DSS compliant.
Hideaway covers and enclosures are professionally designed for easy, DIY, self-assembly. Each Hideaway has been pre-fabricated just like “IKEA flat-packed,” BUT with easy-to-follow assembly instructions and schematic diagrams.
Bonus: Pool pump covers and toy boxes also have as-built photos on the website to assist you and provide reassurance (use your unique passcode on your tax invoice to access the Assembly section of our website).
We’ve put a great deal of design work into our pre-fabricated covers and enclosures to ensure they are superior to anything else on the market. This means easier assembly for you, and a better finished – better looking product.
Our products have pre-set sizes and dimensions as shown on the respective product pages which match nearly all popular sizes of the item you want to cover. All products are screwed together with Tek screws.
Depending on the product selected, it could take as little as 30mins for the Pool Cleaner Cover, up to around 2 hours for the more detailed Pool Pump Cover.
If you need a customised size or for larger projects and commercial orders, please contact us.
Anyone who has some basic DIY skills can assemble Hideaway covers and enclosures.
Whilst no panels are particularly heavy, it is easier to manage if two people are involved in lifting and positioning with one person holding, the other screwing/fixing. Larger products such as the Pool Pump Cover definitely require two people.
All the components that you need to assemble your Hideaway are included, except your choice of fixings for any feet or wall-mounting (available from any hardware store).
After you purchase your Hideaway, we will email your tax invoice/receipt which also contains the unique product assembly passcode. Simply come back to this site, click on “Assembly” and enter your passcode .
You can download the specific detailed assembly instructions for your product including a schematic diagram of “How to Assemble.” ‘As assembled’ photos to assist you are also available in this section for products requiring struts.
We also post a copy of the assembly instructions to you (not including any photos).
You will need a selection of the following tools:
As we supply nationally, we are not able to offer an on-site measuring or installation service for Hideaway products. If you are not confident in measuring, ordering, or assembling your purchase, contact us for guidance or engage the services of an experienced installer such as: a pool fencing contractor; Jim’s Fencing, Air Tasker, Hire-a-Hubby, a local fencing contractor, or a carpenter. Any of these will be able to assist you.
We supply very detailed assembly instructions and schematic drawings to ensure that the assembly process is straight-forward.
Anyone with basic handyman skills and a few tools can assemble Hideaway’s products by following the assembly instructions.
Our Assembly instructions have been QA approved by our professional engineer.
Don’t worry. We want you to enjoy assembling your cover or enclosure and in the unlikely event that you do run into any problems, just email us and we’ll do all we can to assist you.
We deliver to most Australian capital cities and immediate surrounds including major regional centres. Enter your post code at checkout to obtain the delivery cost. For regional Australia, we use Toll to deliver to your nearest town depot. Use Contact Us for a delivery quote.
We do not offer click-and-collect or pick-ups.
All orders come fully protected in plastic wrap and are strapped on pallets.
Delivery is to your kerbside or closest safe place within one metre of the road or front driveway. We do not deliver to backyards.
You are requested to remove the plastic wrapping as soon as practical. If left wrapped for any length of time, white marks from sweating may appear on your product. This is not a product defect and is not covered by our warranty.
If your product contains a lid, gates, or doors, we will have the struts and any minor parts such as our special stainless-steel screws sent to you separately via an Australia Post parcel. All customers get posted assembly instructions for their product in addition to the website download option.
Enter your postcode at checkout to obtain the delivery cost.
Distribution hubs are located at:
QLD: Brisbane (Crestmead, Richlands, Brendale, Eagle Farm, Burpengary), Maroochydore
NSW: Sydney (Paramatta, Campbelltown, Mt Druitt), Newcastle, Central Coast
VIC: Melbourne (Campbellfield, Truganina), Dandenong
WA: Bibra Lake, Wangara
A flat rate of $110 applies for approximately a 60km radius around the hubs listed above. For deliveries to SA, NT, ACT, TAS, contact us for a courier’s quote.
Delivery to regions approximately 80 – 100km from the above hubs has a delivery charge of between $150 – $205. Entering your postcode at checkout will give you the exact rate.
A delivery rate can be quoted for you before ordering. Simply email us with details of your product selection and location to obtain a delivery quote.
Our contracted couriers, Toll Transport, only deliver to the nearest town depot and you will need to arrange your own pick-up from that depot. Alternatively, you can arrange your own courier to collect from our nearest hub listed above.
Enter your postcode at the checkout to calculate delivery costs. If a message appears saying “Get delivery quote” we will work with you to provide the most cost-efficient delivery.
If you are happy with our delivery quote, we issue you a separate invoice for the delivery component and you place your order as per normal using postcode “0000”. You pay for the order as normal through the website and then pay for the delivery invoice separately.
If you paid via direct deposit (EFT), debit Card, Google Pay or Apple Pay, then: No. No-one needs to be on-site to sign for delivery. Our driver will take a photo as proof of delivery.
If you paid via credit card, then: Yes. The delivery driver will need to sight and record the Driver’s License details of the person who is receiving the goods on-site. This is to protect both you and us from credit card fraud.
If no-one will be available to be on-site when delivery is made, and you paid by credit card, then you can email us an authorisation, in advance, to leave your job on-site unattended (use the Contact Us form). You accept the risk of us leaving your order at the delivery address that you provided.
The driver will take a photo of the goods delivered as proof of delivery for our records.
If you don’t provide ‘approval to leave’ in advance, the order may be returned to our hub and you will incur a second re-delivery fee.
IMPORTANT: We do not leave a credit card paid order on-site without either a pre-authorisation to do so, or someone with ID who signs for the delivery. Again, this is for your and our protection to avoid credit card fraud.
No. Anyone can sign for receipt of the job, as long as the delivery driver can sight and record details from a driver’s licence (or ID) of the person signing for the goods. This protects you and us to ensure that the person who takes receipt of the goods is traceable.
If you request it, we will advise of the delivery day. Delivery times however are not set until the night before or sometimes the day of the delivery, so delivery windows cannot usually be provided. Wherever possible, delivery staff will try to fit in with any special requests and let you know the day the delivery will be made. Deliveries are made to the kerbside or nearest safe and convenient spot to unload.
For most of Hideaway’s products you will receive two deliveries. The first is the Hideaway cover or enclosure you have purchased which will be delivered by truck.
The second is a small parcel containing the assembly instructions and/or stainless steel screws for doors/gates and any minor parts.
For orders with struts (toy box and pool pump covers), there will be an additional delivery sent directly to you from our gas strut supplier which contains the correct size gas struts and brackets required for fitting the gas struts to the lid and frame.
No. We do not collect packaging nor the pallet the product comes on. In keeping with our sustainability practices, the plastic wrapping can be disposed of in your recycling bin, and the pallet can be used for off-ground storage, broken-up for firewood, or recycled.
As each order is custom made, Hideaway Covers Pty Ltd does not offer any returns, exchanges or refunds for incorrect orders (for any reason) or change of mind. The only returns or refunds considered eligible are those required by Australian consumer law where the product is faulty. Delivery costs are not refundable.
In the event of any actual or perceived product fault, the customer must first take photos of the alleged fault and forward these in the first instance to Hideaway Covers.
Very rarely, a minor scratch, blemish, or a coloured spot splatter may occur during the production or transport process. Most of these are considered minor imperfections by industry standards and can be readily fixed with spay touch-up paint. Unless substantial, they are not considered to be a defect requiring replacement of the entire panel.
If the alleged fault is accepted by our manufacturer, the customer may either return the damaged panel as directed to their nearest distribution hub, or accept any financial compensation which may be offered. If a replacement panel is agreed, it will be ordered at no cost to the customer. Re-delivery and/or pickup of any replacement panel will be at the sole discretion of Hideaway’s manufacturers.
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